LATAM Airlines
Enterprise Mobile Product
The Challenge
To lead the comprehensive UX/UI redesign of the airline's mobile application as a dedicated product ecosystem distinct from the web platform. This required deep user research and target-tier interviews to address diverse traveler behaviors, while strictly adhering to mandatory AAA accessibility legal requirements.
Impact & Results
Consolidated a highly inclusive, high-performance mobile experience as Lead App Designer. Complex flight data, real-time luggage tracking, and connection details were mapped into an accessible, clean UI, successfully simplifying travel management for millions of international passengers under AAA standards.