Project 03

MACH

Fintech

Role Lead UX Designer
Timeline 2017–2019
Context Fintech · Mobile-First · BCI
Impact 1M+ Year 1 Active Users
Status Shipped

The Challenge

The Chilean financial market had high entry barriers for low-income users and unbanked millennials. The challenge was to design the MVP for a massive, democratic digital solution from scratch, radically simplifying money exchanges and peer-to-peer transfers through a frictionless mobile experience.

Impact & Results

Spearheaded the product strategy to streamline virtual prepaid card onboarding as Lead UX Designer. Designed an agile, secure registration flow that eliminated traditional banking friction, achieving a historic milestone by capturing over 1 million active users within the first year of launch.

MACH Banking UX Case Study Part 1 MACH Banking UX Case Study Part 2 MACH Banking UX Case Study Part 3
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